Facial Recognition for Swimming Pool Access
Experiencing problems? We hope the information below will help you.
Experiencing problems? We hope the information below will help you.
View the step-by-step guide on how to log in to ‘My Account’ here
Check that you have entered the correct booking number, without the # in front of it, and the correct postcode.
If these details are correct and the error message persists, restart the app.
When uploading your selfie, it is important to click on and tick both checkboxes.
This often happens because the system needs a little more time to process the guests. If so, restart the app.
Complete the guest list for each camping pitch or accommodation in ‘My Account’ and then upload a selfie for each guest.
Unable to do so? We recommend contacting our reception.
Good to know: the use of facial recognition is voluntary. If you prefer not to use facial recognition, please visit our reception. We will provide you with a suitable alternative.
You can withdraw your consent at any time.